Resolved
This incident has been resolved.
Monitoring
The replacement has been completed and we're now monitoring the results.
Identified
We are in the process of replacing the faulty router.
Identified
All eBGP sessions have been temporarily disabled on de-ber2-cr1a and the routing profile has been updated, we'll revert the changes once de-ber2-cr1a has been replaced.
Identified
We've noticed that one of our core routers in BER02 is currently rebooting abnormally due to hardware issues, the replacement is on its way and we expect it to arrive this Friday. Lumen, RETN #1 and the BCIX port on A36S will be temporarily disabled until the replacement is complete. In the meantime, we're temporarily enabling AS3320 direct peering for all customers to ensure a smooth transition.