Update - We've rerouted more networks over alternative carriers, but some networks may still be affected. If you are still experiencing connectivity issues, please don't hesitate to open a ticket.
Jan 11, 2024 - 08:33 UTC
Identified - We've noticed that several submarine cables (C2C, RNAL / FNAL) between Hong Kong and Tokyo are currently down, which has affected connection quality. We've rerouted to other available carriers not affected by the fiber cut, but some networks may still be affected. If you are still experiencing connectivity issues, please don't hesitate to open a ticket.
Jan 11, 2024 - 00:17 UTC
Public API Operational
Cloud Servers Operational
Object Storage Operational
Block Storage Operational
Package Mirrors Operational
Authoritative DNS Operational
Recursive DNS Operational
DNS Updates Operational
Analytics Operational
SDN Controller Operational
Mail Queue Operational
Legacy Services Operational
SolusVM Master Operational
Metadata Service (Legacy) Operational
WHMCS (ZeptoVM) Operational
Datacenters Degraded Performance
Ashburn, VA, United States - (IAD01) Operational
Secaucus, NJ, United States - (EWR02) Operational
Kansas City, MO, United States - (MCI01) Operational
Seattle, WA, United States - (SEA02) Operational
Los Angeles, CA, United States - (LAX07) Operational
Montréal, QC, Canada - (MTL03) Operational
São Paulo, Brazil - (SAO03) Operational
Amsterdam, Netherlands - (AMS03) ? Operational
Amsterdam, Netherlands - (AMS05) ? Operational
Frankfurt, Germany - (FRA08) ? Operational
London, United Kingdom - (LON07) ? Operational
Madrid, Spain - (MAD02) Operational
Milan, Italy - (MIL01) Operational
Prague, Czech Republic - (PRG01) Operational
Sofia, Bulgaria - (SOF01) Operational
Stockholm, Sweden - (STO01) Operational
Oslo, Norway - (OSL01) Operational
Moscow, Russia - (MOW01) ? Operational
Khabarovsk, Russia - (KHV01) Operational
Tokyo, Japan - (NRT04) ? Degraded Performance
Hong Kong - (HKG12) ? Operational
Seoul, South Korea - (ICN05) Operational
Johannesburg, South Africa - (JNB01) Operational
Singapore - (SIN03) Operational
San Jose, CA, United States - (SJC10) Operational
Marseille - France (MRS01) Operational
Lagos, Nigeria - (LOS02) Operational
Berlin, Germany (BER02) Operational
Taipei (TPE01) Operational
Berlin, Germany (BER03) ? Operational
External Services Operational
Cloudflare CDN Operational
Mailgun Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024

No incidents reported.

May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 14:00 UTC
Verifying - Verification is currently underway for the maintenance items.
May 19, 13:05 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 19, 11:47 UTC
In progress - We're now draining traffic for de-ber02-cr2a, the maintenance will start once the traffic is drained.
May 19, 10:45 UTC
Scheduled - We would like to inform you of an upcoming network maintenance scheduled at Speedbone Berlin. This maintenance involves upgrading the temporary connection between our legacy rack and new network rack. During this process, connectivity to NL-IX may be intermittently affected.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our network infrastructure.

May 17, 22:56 UTC
May 18, 2024
Resolved - This incident has been resolved.
May 18, 07:21 UTC
Monitoring - All servers are now online, the new rack is currently without CMI VRF. We're working on a fix and it should be fully operational soon.
May 18, 06:53 UTC
Update - All nodes except HKG12C0328 are up. We're still working to get it back online.
May 18, 06:16 UTC
Update - Our technician has arrived at site and discovered that the PDU has partially failed. We are now moving the affected servers to another rack to restore service. ETR is 30 minutes.
May 18, 05:19 UTC
Update - Some of our computing nodes are now back online. Based on the metrics we collected, it appears that the circuit breaker for one of the banks (the PDU has two banks) tripped when the primary PDU lost power. Although the secondary PDU took over the load, the circuit breaker still tripped. We are waiting for the datacenter to provide more information on this issue. We will provide further updates as soon as we have more information available.
May 18, 04:46 UTC
Update - We've noticed that some of our equipment is now back online, but the ToR switch remains offline as it has dual PSUs and is connected to different PDUs. We will provide more updates once we arrive at the datacenter or receive more information from the datacenter via the trouble ticket.
May 18, 04:30 UTC
Identified - We are aware that two of our cabinets in Hong Kong accidentally lost power during maintenance, the technician has been dispatched and we will provide updates as soon as he arrives at the datacenter.
May 18, 03:31 UTC
Investigating - We are currently investigating this issue.
May 18, 03:16 UTC
Resolved - This incident has been resolved.
May 18, 07:02 UTC
Monitoring - We've moved the port directly to our network core rack and the service is now recovering.
May 18, 06:54 UTC
Identified - Our connection between Taipei and Hong Kong is currently down due to a power outage at Equinix HK2, traffic in Taipei has been temporarily rerouted to our local provider, and you may experience increased latency.
May 18, 03:53 UTC
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
Resolved - This incident has been resolved.
May 13, 08:54 UTC
Update - We are continuing to work on a fix for this issue.
May 13, 06:49 UTC
Identified - We have temporarily changed the routing profile of a subnet that has been under a lot of attack, customers may experience an increase in latency.
May 12, 20:50 UTC
May 12, 2024
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 10:00 UTC
Scheduled - We would like to inform you of an upcoming network maintenance scheduled at Speedbone Berlin. This maintenance involves upgrading the temporary connection between our legacy rack and new network rack. During this process, connectivity to BCIX and Lumen may be intermittently affected.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our network infrastructure.

May 8, 14:44 UTC
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.