Identified - Due to maintenance, we've temporarily rerouted traffic towards China Telecom and China Unicom to our Hong Kong data center. This would only affect S2P instance. Please expect increased latency during the maintenance.
Jun 12, 2023 - 08:57 UTC
Public API Operational
Cloud Servers Operational
Object Storage Operational
Block Storage Operational
Package Mirrors Operational
Authoritative DNS Operational
Recursive DNS Operational
DNS Updates Operational
Analytics Operational
SDN Controller Operational
Mail Queue Operational
Legacy Services Operational
SolusVM Master Operational
Metadata Service (Legacy) Operational
WHMCS (ZeptoVM) Operational
Datacenters Degraded Performance
Ashburn, VA, United States - (IAD01) Operational
Secaucus, NJ, United States - (EWR02) Operational
Kansas City, MO, United States - (MCI01) Operational
Seattle, WA, United States - (SEA02) Operational
Los Angeles, CA, United States - (LAX07) Operational
Montréal, QC, Canada - (MTL03) Operational
São Paulo, Brazil - (SAO03) Operational
Amsterdam, Netherlands - (AMS03)
Operational
Amsterdam, Netherlands - (AMS05)
Operational
Frankfurt, Germany - (FRA08)
Operational
London, United Kingdom - (LON07)
Operational
Madrid, Spain - (MAD02) Operational
Milan, Italy - (MIL01) Operational
Prague, Czech Republic - (PRG01) Operational
Sofia, Bulgaria - (SOF01) Operational
Stockholm, Sweden - (STO01) Operational
Oslo, Norway - (OSL01) Operational
Moscow, Russia - (MOW01)
Operational
Khabarovsk, Russia - (KHV01) Operational
Tokyo, Japan - (NRT04)
Degraded Performance
Hong Kong - (HKG12)
Operational
Seoul, South Korea - (ICN05) Operational
Johannesburg, South Africa - (JNB01) Operational
Singapore - (SIN03) Operational
San Jose, CA, United States - (SJC10) Operational
Marseille - France (MRS01) Operational
Lagos, Nigeria - (LOS02) Operational
Berlin, Germany - (BER02) Operational
Taipei (TPE01) Operational
External Services Operational
Cloudflare CDN Operational
Mailgun Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We would like to announce a scheduled network maintenance in our data center at Speedbone Berlin, during which we will be moving the cross-connects to BCIX and Lumen to our new rack.

No connectivity outages are expected during the maintenance, as we have a redundant network design. However, you may notice a temporary increase in latency.

Posted on Sep 29, 2023 - 05:13 UTC
Scheduled Network Maintenance in Berlin (BER02) Oct 18, 2023 21:00 - Oct 19, 2023 04:00 UTC
We would like to announce a scheduled network maintenance in our data center at Speedbone Berlin, during which our network service provider RETN will perform a major network maintenance.

We do not expect any connectivity outages during the maintenance, as we have a redundant network design. However, you may experience a temporary increase in latency.

Please note that our EPL provider between MMTS-9 and Speedbone is also RETN and CN2 connectivity will be lost during the maintenance. We are working on an alternative CN2 connection in Interxion FRA13, but it won't be ready before the maintenance.

Posted on Sep 29, 2023 - 05:31 UTC
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023
Completed - The scheduled maintenance has been completed.
Sep 29, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 22:00 UTC
Scheduled - We'll be moving our Berlin services to a new cabinet to ensure we have enough room to expand and also replace the current core router for higher throughput capacity. This maintenance will result in a service interruption for all servers in this datacenter.

The hypervisors will be moved one at a time and your VMs will be shut down before the migration begins. We'll try to keep the downtime as short as possible, but the total downtime will be approximately 30 minutes per hypervisor.

Date: Sep 29, 2023
Maintenance Window: 11:00 p.m. - 2:00 a.m. - Berlin local time
Outage duration: up to 3 hours
Affected server(s): ALL SERVERS

Sep 16, 17:39 UTC
Sep 28, 2023
Resolved - This incident has been resolved.
Sep 28, 09:49 UTC
Identified - We've noticed that the AS54600 PEG Tech (Raksmart) is now leaking our multiple prefixes that it learns from IP transit to China Telecom in San Jose. Due to the route leak, latency to some ISPs is significantly increased, and we're working on getting in touch with their NOC to fix this. No ETR is available at this moment.
Sep 28, 06:27 UTC
Resolved - This incident has been resolved.
Sep 28, 06:01 UTC
Monitoring - We've restored the CMI service in Singapore using a backup route. However, the latency will be slightly higher than usual (36ms vs. 30ms). The primary route should be back next weekend.
Sep 5, 14:20 UTC
Identified - The issue has been identified and a fix is being implemented. In the meanwhile, SG - HK backbone will be temporarily rerouted and CMI services in SG may be affected.
Sep 5, 04:54 UTC
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Resolved - This incident has been resolved.
Sep 23, 03:34 UTC
Identified - Our monitoring services, including Looking Glass and Latency Monitor, have been temporarily disabled in TPE01 due to incoming DDoS attacks. The services will be restored as soon as the attack stops.
Sep 23, 00:30 UTC
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Resolved - This incident has been resolved.
Sep 16, 08:33 UTC
Investigating - We're working on migrating the legacy core to a new router for higher throughput and performance. BCIX peering will be temporarily down during the migration.
Sep 15, 13:32 UTC