All Systems Operational
Public API Operational
Cloud Servers Operational
Object Storage Operational
Block Storage Operational
Package Mirrors Operational
Authoritative DNS Operational
Recursive DNS Operational
DNS Updates Operational
Analytics Operational
SDN Controller Operational
Mail Queue Operational
Legacy Services Operational
SolusVM Master Operational
Metadata Service (Legacy) Operational
WHMCS (ZeptoVM) Operational
External Services Operational
Cloudflare CDN Operational
Mailgun Operational
Stripe API Operational
Datacenters Operational
Ashburn, VA, United States - (IAD01) Operational
Reston, VA, United States - (IAD03) Operational
Kansas City, MO, United States - (MCI01) Operational
Tukwila, WA, United States - (SEA03) Operational
Fremont, CA, United States - (FMT02) Operational
Los Angeles, CA, United States - (LAX07) Operational
Montréal, QC, Canada - (MTL03) Operational
São Paulo, Brazil - (SAO03) Operational
Amsterdam, Netherlands - (AMS03) ? Operational
Amsterdam, Netherlands - (AMS04) ? Operational
Frankfurt, Germany - (FRA09) ? Operational
London, United Kingdom - (LHR06) ? Operational
London, United Kingdom - (LHR07) ? Operational
Madrid, Spain - (MAD02) Operational
Milan, Italy - (MIL01) Operational
Prague, Czech Republic - (PRG01) Operational
Sofia, Bulgaria - (SOF01) Operational
Stockholm, Sweden - (STO01) Operational
Oslo, Norway - (OSL01) Operational
Moscow, Russia - (MSK04) ? Operational
Saint Petersburg, Russia - (LED01) Operational
Khabarovsk, Russia - (KHV01) Operational
Tokyo, Japan - (NRT04) ? Operational
Tokyo, Japan - (NRT05) ? Operational
Hong Kong - (HKG12) ? Operational
Seoul, South Korea - (ICN05) Operational
Johannesburg, South Africa - (JNB01) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a network maintenance in order to upgrade our edge networking infrastructure. This will be a maintenance to perform a critical software upgrade to our edge router.

This network maintenance will benefit customers by providing improved latency/connectivity and improved reliability.

As there's only one router in Ashburn, it will be a service impacting maintenance while we perform a software upgrade.

Expected Outage is around 15 ~ 30 Minutes.
Posted on Jul 1, 04:54 UTC
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - This incident has been resolved.
Jul 1, 04:49 UTC
Monitoring - Both routers are upgraded and we'll continue to monitor.
Jul 1, 04:10 UTC
Update - The device us-iad03-cr02 is back. Upgrading us-iad03-cr01 now.
Jul 1, 03:52 UTC
Update - Rebooting the us-iad03-cr02 (LINX NoVA + Cogent) to apply the firmware upgrade.
All traffic has been shifted to us-iad03-cr01 except single-homed Cogent customers.
Jul 1, 03:40 UTC
Update - We've identified the issue and an emergency firmware upgrade is required.
Jul 1, 03:18 UTC
Identified - BGP sessions of secondary router are now flapping, we're working on a fix.
Jul 1, 03:02 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Resolved - This incident has been resolved.
Jun 28, 06:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 06:23 UTC
Identified - Device us-iad03-cr02 is now being rebooted.
Some destination may be unreachable for around 3 minutes as all BGP sessions are configured with graceful-restart.
Jun 28, 06:14 UTC
Investigating - We're aware that the connectivity issue wasn't fixed.
A full reboot of failed device will be required.
Jun 28, 06:09 UTC
Resolved - Due to human error in router configuration, the customers in Reston (IAD03) experienced connectivity outage for approximately 20 minutes.

The service is now back to normal. We apologize for the inconvenience.
Jun 28, 05:59 UTC
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.