Misaka Network, Inc. Status

Scheduled Network Maintenance in Moscow (MOW01)

Update - As required by China Telecom GNOC, we need to turn up the service again after changing PTP IP address. However, they won't do it before next Monday. We'll temporarily shift CN2 traffic to our old circuit and you might notice lower throughput towards CN networks before the issue is resolved.
Aug 19, 15:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 14:00 UTC

Scheduled - We will change our peering IP of the AS4809 CN2 transit to provide a more secure network. The process should be smooth but there is a small chance that we will temporarily lose CN2 transit for few hours. Higher latency and lower throughput towards CN destinations are expected during the maintenance.

Public API Operational

Cloud Servers Operational

Object Storage Operational

Block Storage Operational

Package Mirrors Operational

Authoritative DNS Operational

Recursive DNS Operational

DNS Updates Operational

Analytics Operational

SDN Controller Operational

Mail Queue Operational

Legacy Services Operational

SolusVM Master Operational

Metadata Service (Legacy) Operational

WHMCS (ZeptoVM) Operational

Datacenters Under Maintenance

Ashburn, VA, United States - (IAD01) Operational

Secaucus, NJ, United States - (EWR02) Operational

Kansas City, MO, United States - (MCI01) Operational

Seattle, WA, United States - (SEA02) Operational

Los Angeles, CA, United States - (LAX07) Operational

Montréal, QC, Canada - (MTL03) Operational

São Paulo, Brazil - (SAO03) Operational

Amsterdam, Netherlands - (AMS03) Operational

Amsterdam, Netherlands - (AMS05) Operational

Frankfurt, Germany - (FRA08) Operational

London, United Kingdom - (LON07) Operational

Madrid, Spain - (MAD02) Operational

Milan, Italy - (MIL01) Operational

Prague, Czech Republic - (PRG01) Operational

Sofia, Bulgaria - (SOF01) Operational

Stockholm, Sweden - (STO01) Operational

Oslo, Norway - (OSL01) Operational

Moscow, Russia - (MOW01) Under Maintenance

Khabarovsk, Russia - (KHV01) Operational

Tokyo, Japan - (NRT04) Operational

Hong Kong - (HKG12) Operational

Seoul, South Korea - (ICN05) Operational

Johannesburg, South Africa - (JNB01) Operational

Singapore - (SIN03) Operational

San Jose, CA, United States - (SJC10) Operational

External Services Operational

Cloudflare CDN Operational

Mailgun Operational

Stripe API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 19, 2022

Unresolved incident: Scheduled Network Maintenance in Moscow (MOW01).

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

Scheduled Network Maintenance in London (LHR07/LON07)

Completed - The scheduled maintenance has been completed.
Aug 10, 08:40 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 9, 19:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 18:09 UTC

Scheduled - We will replace the faulty network equipment during the maintenance. As this is a micro POP and we don't have 2 routers here, there would be around 40 minutes outage when we're replacing the equipment.
Aug 7, 12:20 UTC

Connectivity issues in London

Resolved - This incident has been resolved.
Aug 10, 08:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 03:41 UTC

Update - We're aware that there's a hardware issue that affects the network connectivity and working on a temporary solution to get the network back.
May 6, 00:51 UTC

Investigating - We are currently investigating this issue.
May 6, 00:24 UTC

Aug 9, 2022

Aug 8, 2022

Degraded network performance in Moscow

Resolved - This incident has been resolved.
Aug 8, 17:33 UTC

Investigating - We're turning up another CN2 circuit and during the turn-up process, some prefixes might lose CN2 connectivity temporarily.
Aug 8, 11:36 UTC

Legacy WHMCS services unavailable

Resolved - The incident has been solved. We'll send an email to provide the necessary steps to migrate your existing services from ZeptoVM to Misaka.io platform later this month.
Aug 8, 01:15 UTC

Investigating - Due to hardware issues, our legacy WHMCS & SolusVM deployment is unavailable. We'll replace the faulty equipment as soon as possible. For users using ZeptoVM account to access app.misaka.io, you can request a password reset and then access app.misaka.io directly.
Aug 5, 03:57 UTC

Aug 7, 2022

Connectivity issues in Singapore

Resolved - This incident has been resolved.
Aug 7, 03:20 UTC

Investigating - We are currently investigating this issue.
Aug 7, 03:06 UTC

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Scheduled Maintenance in Ashburn (IAD01)

Completed - The scheduled maintenance has been completed.
Aug 5, 03:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 UTC

Scheduled - We'll move our network equipment to improve the quality of the service. No outage is expected during the move.

Date: Jul 20, 2022
Maintenance Window: 6:00 P.M. - 10:00 P.M. - Ashburn local time
Outage duration: up to 5 minutes
Affected server(s): ALL SERVERS
Aug 4, 02:23 UTC