All Systems Operational
Public API Operational
Cloud Servers Operational
Object Storage Operational
Block Storage Operational
Package Mirrors Operational
Authoritative DNS Operational
Recursive DNS Operational
DNS Updates Operational
Analytics Operational
SDN Controller Operational
Mail Queue Operational
Legacy Services Operational
SolusVM Master Operational
Metadata Service (Legacy) Operational
WHMCS (ZeptoVM) Operational
Datacenters Operational
Ashburn, VA, United States - (IAD01) Operational
Secaucus, NJ, United States - (EWR02) Operational
Kansas City, MO, United States - (MCI01) Operational
Seattle, WA, United States - (SEA02) Operational
Los Angeles, CA, United States - (LAX07) Operational
Montréal, QC, Canada - (MTL03) Operational
São Paulo, Brazil - (SAO03) Operational
Amsterdam, Netherlands - (AMS03) ? Operational
Amsterdam, Netherlands - (AMS05) ? Operational
Frankfurt, Germany - (FRA08) ? Operational
London, United Kingdom - (LON07) ? Operational
Madrid, Spain - (MAD02) Operational
Milan, Italy - (MIL01) Operational
Prague, Czech Republic - (PRG01) Operational
Sofia, Bulgaria - (SOF01) Operational
Stockholm, Sweden - (STO01) Operational
Oslo, Norway - (OSL01) Operational
Moscow, Russia - (MOW01) ? Operational
Khabarovsk, Russia - (KHV01) Operational
Tokyo, Japan - (NRT04) ? Operational
Hong Kong - (HKG12) ? Operational
Seoul, South Korea - (ICN05) Operational
Johannesburg, South Africa - (JNB01) Operational
Singapore - (SIN03) Operational
San Jose, CA, United States - (SJC10) Operational
Marseille - France (MRS01) Operational
Lagos, Nigeria - (LOS02) Operational
Berlin, Germany (BER02) Operational
Taipei (TPE01) Operational
Berlin, Germany (BER03) ? Operational
External Services Operational
Cloudflare CDN Operational
Mailgun Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024
Queue Processing Delays
Resolved - This incident has been resolved.
Dec 13, 14:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 09:56 UTC
Investigating - Our queuing infrastructure is running behind, causing problems with VM operations and the ticketing system. No data has been lost and we're working on a fix.
Dec 13, 09:27 UTC
Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024
Connectivity issues in TPE01 (Taipei)
Resolved - This incident has been resolved.
Dec 10, 11:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 11:10 UTC
Identified - Our technician has arrived at the data centre and is working to restore services.
Dec 10, 09:27 UTC
Update - We are continuing to investigate this issue.
Dec 10, 08:52 UTC
Update - We've noticed that some equipment has become unreachable after regular power maintenance and have sent a technician to the data centre to investigate.
Dec 10, 07:49 UTC
Investigating - We are currently investigating this issue.
Dec 10, 07:36 UTC
Dec 9, 2024
Connectivity issues in Tokyo (NRT04)
Resolved - This incident has been resolved.
Dec 9, 21:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 9, 18:15 UTC
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
Connectivity issues in Berlin (BER02, BER03)
Resolved - This incident has been resolved.
Dec 6, 19:39 UTC
Monitoring - The replacement has been completed and we're now monitoring the results.
Dec 6, 15:57 UTC
Update - We are in the process of replacing the faulty router.
Dec 6, 15:09 UTC
Update - All eBGP sessions have been temporarily disabled on de-ber2-cr1a and the routing profile has been updated, we'll revert the changes once de-ber2-cr1a has been replaced.
Dec 4, 16:32 UTC
Identified - We've noticed that one of our core routers in BER02 is currently rebooting abnormally due to hardware issues, the replacement is on its way and we expect it to arrive this Friday. Lumen, RETN #1 and the BCIX port on A36S will be temporarily disabled until the replacement is complete. In the meantime, we're temporarily enabling AS3320 direct peering for all customers to ensure a smooth transition.
Dec 4, 15:49 UTC
Dec 5, 2024

No incidents reported.

Dec 4, 2024
Scheduled Network Maintenance in Berlin, Germany (BER02, BER03)
Completed - The scheduled maintenance has been completed.
Dec 4, 23:51 UTC
Verifying - Verification is currently underway for the maintenance items.
Dec 4, 23:49 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 4, 23:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:16 UTC
Scheduled - We would like to inform you about an upcoming network maintenance in our Berlin data center.

We would like to announce and update the date for planned maintenance in our Berlin data center, during which we will update the EOS on our routers to ensure smooth service operation.
We expect connectivity outages of up to 10 minutes during the maintenance window.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our network infrastructure.
Dec 3, 20:56 UTC
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Connectivity issues in Lagos, NG (LOS01)
Resolved - This incident has been resolved.
Dec 2, 12:27 UTC
Identified - We've rerouted some of the egress traffic to Lisbon, and the Lagos servers should be fully reachable again, although the latency is sub-optimal. We're still waiting for Mainone to authorise our prefixes in Lagos to resolve this issue.
Dec 1, 11:53 UTC
Investigating - We are currently investigating this issue.
Dec 1, 04:36 UTC
Dec 1, 2024
Nov 30, 2024

No incidents reported.

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