Update - As required by China Telecom GNOC, we need to turn up the service again after changing PTP IP address. However, they won't do it before next Monday. We'll temporarily shift CN2 traffic to our old circuit and you might notice lower throughput towards CN networks before the issue is resolved.
Aug 19, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 14:00 UTC
Scheduled - We will change our peering IP of the AS4809 CN2 transit to provide a more secure network. The process should be smooth but there is a small chance that we will temporarily lose CN2 transit for few hours. Higher latency and lower throughput towards CN destinations are expected during the maintenance.
Public API Operational
Cloud Servers Operational
Object Storage Operational
Block Storage Operational
Package Mirrors Operational
Authoritative DNS Operational
Recursive DNS Operational
DNS Updates Operational
Analytics Operational
SDN Controller Operational
Mail Queue Operational
Legacy Services Operational
SolusVM Master Operational
Metadata Service (Legacy) Operational
WHMCS (ZeptoVM) Operational
Datacenters Under Maintenance
Ashburn, VA, United States - (IAD01) Operational
Secaucus, NJ, United States - (EWR02) Operational
Kansas City, MO, United States - (MCI01) Operational
Seattle, WA, United States - (SEA02) Operational
Los Angeles, CA, United States - (LAX07) Operational
Montréal, QC, Canada - (MTL03) Operational
São Paulo, Brazil - (SAO03) Operational
Amsterdam, Netherlands - (AMS03) ? Operational
Amsterdam, Netherlands - (AMS05) ? Operational
Frankfurt, Germany - (FRA08) ? Operational
London, United Kingdom - (LON07) ? Operational
Madrid, Spain - (MAD02) Operational
Milan, Italy - (MIL01) Operational
Prague, Czech Republic - (PRG01) Operational
Sofia, Bulgaria - (SOF01) Operational
Stockholm, Sweden - (STO01) Operational
Oslo, Norway - (OSL01) Operational
Moscow, Russia - (MOW01) ? Under Maintenance
Khabarovsk, Russia - (KHV01) Operational
Tokyo, Japan - (NRT04) ? Operational
Hong Kong - (HKG12) ? Operational
Seoul, South Korea - (ICN05) Operational
Johannesburg, South Africa - (JNB01) Operational
Singapore - (SIN03) Operational
San Jose, CA, United States - (SJC10) Operational
External Services Operational
Cloudflare CDN Operational
Mailgun Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2022

Unresolved incident: Scheduled Network Maintenance in Moscow (MOW01).

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 08:40 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 9, 19:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 18:09 UTC
Scheduled - We will replace the faulty network equipment during the maintenance. As this is a micro POP and we don't have 2 routers here, there would be around 40 minutes outage when we're replacing the equipment.
Aug 7, 12:20 UTC
Resolved - This incident has been resolved.
Aug 10, 08:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 03:41 UTC
Update - We're aware that there's a hardware issue that affects the network connectivity and working on a temporary solution to get the network back.
May 6, 00:51 UTC
Investigating - We are currently investigating this issue.
May 6, 00:24 UTC
Aug 9, 2022
Aug 8, 2022
Resolved - This incident has been resolved.
Aug 8, 17:33 UTC
Investigating - We're turning up another CN2 circuit and during the turn-up process, some prefixes might lose CN2 connectivity temporarily.
Aug 8, 11:36 UTC
Resolved - The incident has been solved. We'll send an email to provide the necessary steps to migrate your existing services from ZeptoVM to Misaka.io platform later this month.
Aug 8, 01:15 UTC
Investigating - Due to hardware issues, our legacy WHMCS & SolusVM deployment is unavailable. We'll replace the faulty equipment as soon as possible. For users using ZeptoVM account to access app.misaka.io, you can request a password reset and then access app.misaka.io directly.
Aug 5, 03:57 UTC
Aug 7, 2022
Resolved - This incident has been resolved.
Aug 7, 03:20 UTC
Investigating - We are currently investigating this issue.
Aug 7, 03:06 UTC
Aug 6, 2022

No incidents reported.

Aug 5, 2022
Completed - The scheduled maintenance has been completed.
Aug 5, 03:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 UTC
Scheduled - We'll move our network equipment to improve the quality of the service. No outage is expected during the move.

Date: Jul 20, 2022
Maintenance Window: 6:00 P.M. - 10:00 P.M. - Ashburn local time
Outage duration: up to 5 minutes
Affected server(s): ALL SERVERS

Aug 4, 02:23 UTC