The issue is now resolved.

We can confirm that recovery has been completed for all services except for one hypervisor, where the NVMe SSDs have unfortunately failed.

A technician is currently en route to the facility to investigate further. We will provide additional updates once more information becomes available.

Most services have now been restored. We are continuing to recover the remaining services that were temporarily failed over to other locations. If you are still experiencing any issues, please open a support ticket so our team can assist you. SLA credits will be applied later today before 22:00 UTC.

We identified a discrepancy between our inventory records and the actual system configuration, which caused boot failures. The issue has been resolved, and affected VMs are expected to start within the next 30 minutes.

We have identified that some hypervisors require manual intervention, and a technician has been dispatched to the facility for further investigation.

The network is now fully operational. Further updates will be provided as more information becomes available.

Services are being recovered sequentially. Based on current progress, we are targeting completion within the next 1–2 hours, subject to change as recovery continues.

We appreciate your patience and understanding.

The matter has been escalated internally and is proceeding through the appropriate channels.

We do not yet have a confirmed ETA and will share updates as they become available.

Our team is still actively working on the issue. We will share another update as soon as we have new information.

We have identified the issue and escalated it to the data center. We will provide further updates here as soon as more information becomes available.