Emergency Network Maintenance in Ashburn, VA
We will be performing necessary network maintenance during the below window.
Start Date/Time: 22 Jan 2020 / 12:00 EST End Date/Time: 22 Jan 2020 / 20:00 EST Window Length: 8 Hours Outage Length: 3 Hours
This maintenance will be a service impacting event with an outage length of roughly 3 hours.
Our website, portal and API services hosted in Ashburn will be down during this maintenance.
Our team has carefully planned and prepared for this event to ensure minimal impact to your service.
Thank you for your understanding and we look forward to continuing to providing the great network you deserve!
If you have any questions or concerns, do not hesitate to contact [email protected]
We've migrated the core network to new equipment.
However, some ports aren't working after the migration. We'll operate at 1/2 of transit capacity and Equinix Ashburn peering is down right now.
RMA is already requested and we should be able to operate at full capacity next month.
Equinix Ashburn peering is back now. Transit capacity is excepted to restore next month.
RMA is delivered now. We'll dispatch staff as soon as possible to replace the parts.
This issue is resolved and we're now operating at full capacity.