Major connectivity outage in Johannesburg

Resolved·Full outage

This incident has been resolved.

Wed, Dec 2, 2020, 05:08 AM

(4 years ago)

Affected components

Nov 19, 2020, 04:40 PM

Dec 2, 2020, 05:08 AM

Updates

Resolved

This incident has been resolved.

Wed, Dec 2, 2020, 05:08 AM

Identified

Disk replaced and computing services are back.We're waiting for our new provider to bring up IP transit port.

Tue, Dec 1, 2020, 08:09 AM(20 hours earlier)

Identified

Replacement delivered, waiting for RH to replace the faulty disks.

Mon, Nov 30, 2020, 01:31 PM(18 hours earlier)

Identified

We've confirmed that the disk array is failed and we're waiting for delivery of new SSDs.

Thu, Nov 26, 2020, 08:20 AM(4 days earlier)

Identified

We're aware the node is down. Working on bringing it back again.

Wed, Nov 25, 2020, 11:54 PM(8 hours earlier)

Identified

We've set up temporarily transit over IPv6 tunnel. Still waiting for further investigation from our upstream.

Fri, Nov 20, 2020, 09:54 PM(5 days earlier)

Identified

We're aware that our only IP transit provider MFN (Metrofibre Networx) is down for 11 hours. Our NAPAfrica link is still up but our IPv4 network is only reachable via peering now.

They've acknowledged about this 6 hrs ago but no ETA is given.

Thu, Nov 19, 2020, 04:40 PM(1 day earlier)