We've been notified that the circuit is operational again and we've re-enabled the CN2 egress. We'll continue to monitor the situation closely.
Posted Apr 28, 2023 - 21:47 UTC
Update
We've received feedback from the local carrier that many fibre pairs have caught fire and no ETR is being given. We are rerouting to other carriers as it can't be restored in a short time.
Posted Apr 28, 2023 - 15:15 UTC
Identified
We apologize for the inconvenience caused by ongoing backbone issues. This may result in increased latency and packet loss towards China networks. Local carrier's field engineer has been dispatched, and we anticipate arrival at 13:45 UTC+3. We do not have an estimated time of resolution available at this time, but we are actively working to resolve the issue. Thank you for your patience and understanding.
Posted Apr 28, 2023 - 09:43 UTC
This incident affected: Datacenters (Moscow, Russia - (MOW01), Berlin, Germany (BER02)).