Increased latency to Lagos (LOS01)

Resolved·Degraded performance

This incident has been resolved.

Sat, Apr 20, 2024, 12:55 PM

(2 years ago)

Affected components

Mar 14, 2024, 08:02 AM

Apr 20, 2024, 12:55 PM

Updates

Resolved

This incident has been resolved.

Sat, Apr 20, 2024, 12:55 PM

Identified

Our upstream providers have identified submarine cable cuts that are currently affecting Internet connectivity in Nigeria. This issue is causing packet loss and high network latency for customers in the Lagos data center.

An exact ETR is not available at this time due to the complexity of the incident, and we are actively communicating with our upstream providers to expedite the resolution process.

Thu, Mar 14, 2024, 12:49 PM(1 month earlier)

Investigating

We are currently investigating this issue.

Thu, Mar 14, 2024, 08:02 AM(4 hours earlier)