Update 6
The emergency work has been completed. Please check the operation of the services.
Update 5
Some services have been restored.One of the line cards has been restored by moving it to another chassis slot. At the moment two other cards are being restored, which failed to boot earlier. Engineers are trying to restore them in the same way. ETR is 19:30 UTC+3.
Update 4
Emergency work is still in progress.The ETR is being specified.We apologise for the inconvenience caused.
Resolved
Update 6
The emergency work has been completed. Please check the operation of the services.
Update 5
Some services have been restored.One of the line cards has been restored by moving it to another chassis slot. At the moment two other cards are being restored, which failed to boot earlier. Engineers are trying to restore them in the same way. ETR is 19:30 UTC+3.
Update 4
Emergency work is still in progress.The ETR is being specified.We apologise for the inconvenience caused.
Identified
Update 3
Technical difficulties have arisen.Our partner's engineers are continuing emergency and restoration works.The exact time of restoration is being specified.
Update 2
Our partner's engineers are still working on emergency repairs.The restoration time is still unknown.We will provide information as it becomes available.
Identified
We've received an update from our vendor:
Update 1
The emergency was caused by a malfunction on our equipment.The restoration time is unknown and is being clarified.We will provide all relevant information as it becomes available.
Investigating
Our EPL provider RETN is currently experiencing an outage in the Moscow M9 datacenter, and the backbone link between our Berlin and Moscow datacenters is currently down, customers may experience higher than expected latency to China. We'll update as soon as we get more information from our provider.