Hypervisor down in Hong Kong (HKG12)
Incident Report for Misaka Network, Inc.
We can confirm that the system is fully operational now. The issue was due to incorrect PSU redundancy settings on HKG12C0330, which failed during the power maintenance. We will issue compensation and provide a detailed RFO in a separate notification soon.
Posted May 04, 2024 - 06:53 UTC
A fix has been implemented and we are monitoring the results.
Posted May 04, 2024 - 06:27 UTC
We've confirmed that a hypervisor is down due to power maintenance at the Equinix HK2 facility. We have opened a ticket with the data center operator and dispatched a technician to the site for further investigation. We apologize for any inconvenience this may have caused you.
Posted May 04, 2024 - 06:04 UTC
The issue has been identified and a fix is being implemented.
Posted May 04, 2024 - 05:50 UTC
One of our hypervisors in Hong Kong is currently down and we're investigating the issue.
Posted May 04, 2024 - 05:42 UTC
This incident affected: Datacenters (Hong Kong - (HKG12)).