We can confirm that the system is fully operational now. The issue was due to incorrect PSU redundancy settings on HKG12C0330, which failed during the power maintenance. We will issue compensation and provide a detailed RFO in a separate notification soon.
Resolved
We can confirm that the system is fully operational now. The issue was due to incorrect PSU redundancy settings on HKG12C0330, which failed during the power maintenance. We will issue compensation and provide a detailed RFO in a separate notification soon.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We've confirmed that a hypervisor is down due to power maintenance at the Equinix HK2 facility. We have opened a ticket with the data center operator and dispatched a technician to the site for further investigation. We apologize for any inconvenience this may have caused you.
Identified
The issue has been identified and a fix is being implemented.
Investigating
One of our hypervisors in Hong Kong is currently down and we're investigating the issue.