The metro connection in Singapore has been completed, and we’ve rerouted the remaining destinations to ChinaNet. If you continue to experience connectivity issues, please provide an MTR report with both the source and destination IP addresses. This will help us assess whether further rerouting through other carriers we partner with could optimize your connection.
Currently, we do not have an estimated time for full service recovery. We appreciate your patience and will keep you updated with any new developments.
Thank you for your understanding.
Posted Oct 18, 2024 - 05:47 UTC
Update
Most paths have been rerouted, and the packet loss issue should now be resolved, except for Singapore where we're currently waiting for a metro connection to be completed.
If you continue to experience connectivity issues, please send us an MTR report that includes both the source and destination IP addresses. This information will help us determine if rerouting through other carriers we work with can optimize your connection.
Posted Oct 16, 2024 - 12:47 UTC
Identified
We are currently experiencing a disruption with our connectivity provider for CN routes. We are actively working to establish additional connections to restore service. During this time, you may notice increased latency. We appreciate your patience and understanding as we work to resolve this issue.
If you have any questions or need further assistance, please do not hesitate to contact us.
Posted Oct 15, 2024 - 07:41 UTC
This incident affected: Datacenters (Hong Kong - (HKG12), Singapore - (SIN03), Taipei (TPE01)).