Connectivity issues in Khabarovsk

Incident Report for Misaka Network, Inc.

Resolved

This incident has been resolved.
Posted Apr 06, 2023 - 08:20 UTC

Update

We would like to inform you that the migration process is currently underway. Unfortunately, we are unable to provide an exact timeline for its completion at this time. We appreciate your patience, and we will endeavor to keep you informed of any updates regarding the migration. Thank you for your understanding.
Posted Apr 04, 2023 - 12:11 UTC

Identified

We're aware that our upstream Gcore has ceased their operations in Khabarovsk and the services needed to be transferred to EdgeAM. We're currently working on the migration and will update this post once the migration is complete. However, it's unlikely that the migration will be completed during the weekend, thus the outage will continue at least until Monday. If you no longer require the service, please open a ticket, and we'll issue a pro-rata refund to your original payment method. Thank you for your patience and understanding.
Posted Apr 01, 2023 - 04:31 UTC

Investigating

We are currently investigating this issue.
Posted Apr 01, 2023 - 01:25 UTC
This incident affected: Datacenters (Khabarovsk, Russia - (KHV01)).