Update - We've temporarily disabled one of our IP transit providers due to connectivity issues. Dimension Data customers may experience increased latency as they refused to accept our prefixes through our other upstreams.
Mar 15, 2024 - 14:02 UTC
Update - We've rerouted some networks and overall performance should be better now. Please open a ticket if you are still experiencing connectivity issues and we'll do our best to resolve them.
Mar 14, 2024 - 20:27 UTC
Identified - We've been informed that several submarine cable systems are currently down and all of our transit providers are affected. This issue is causing packet loss and high network latency not only for our customers in the Johannesburg data center, but also for most African countries.

An exact ETR is not available at this time due to the complexity of the incident and we are actively communicating with our upstream providers to expedite the resolution process.

Mar 14, 2024 - 15:57 UTC
Identified - Our upstream providers have identified submarine cable cuts that are currently affecting Internet connectivity in Nigeria. This issue is causing packet loss and high network latency for customers in the Lagos data center.

An exact ETR is not available at this time due to the complexity of the incident, and we are actively communicating with our upstream providers to expedite the resolution process.

Mar 14, 2024 - 12:49 UTC
Investigating - We are currently investigating this issue.
Mar 14, 2024 - 08:02 UTC
Update - We've rerouted more networks over alternative carriers, but some networks may still be affected. If you are still experiencing connectivity issues, please don't hesitate to open a ticket.
Jan 11, 2024 - 08:33 UTC
Identified - We've noticed that several submarine cables (C2C, RNAL / FNAL) between Hong Kong and Tokyo are currently down, which has affected connection quality. We've rerouted to other available carriers not affected by the fiber cut, but some networks may still be affected. If you are still experiencing connectivity issues, please don't hesitate to open a ticket.
Jan 11, 2024 - 00:17 UTC
Public API Operational
Cloud Servers Operational
Object Storage Operational
Block Storage Operational
Package Mirrors Operational
Authoritative DNS Operational
Recursive DNS Operational
DNS Updates Operational
Analytics Operational
SDN Controller Operational
Mail Queue Operational
Legacy Services Operational
SolusVM Master Operational
Metadata Service (Legacy) Operational
WHMCS (ZeptoVM) Operational
Datacenters Degraded Performance
Ashburn, VA, United States - (IAD01) Operational
Secaucus, NJ, United States - (EWR02) Operational
Kansas City, MO, United States - (MCI01) Operational
Seattle, WA, United States - (SEA02) Operational
Los Angeles, CA, United States - (LAX07) Operational
Montréal, QC, Canada - (MTL03) Operational
São Paulo, Brazil - (SAO03) Operational
Amsterdam, Netherlands - (AMS03) ? Operational
Amsterdam, Netherlands - (AMS05) ? Operational
Frankfurt, Germany - (FRA08) ? Operational
London, United Kingdom - (LON07) ? Operational
Madrid, Spain - (MAD02) Operational
Milan, Italy - (MIL01) Operational
Prague, Czech Republic - (PRG01) Operational
Sofia, Bulgaria - (SOF01) Operational
Stockholm, Sweden - (STO01) Operational
Oslo, Norway - (OSL01) Operational
Moscow, Russia - (MOW01) ? Operational
Khabarovsk, Russia - (KHV01) Operational
Tokyo, Japan - (NRT04) ? Degraded Performance
Hong Kong - (HKG12) ? Degraded Performance
Seoul, South Korea - (ICN05) Operational
Johannesburg, South Africa - (JNB01) Degraded Performance
Singapore - (SIN03) Operational
San Jose, CA, United States - (SJC10) Operational
Marseille - France (MRS01) Operational
Lagos, Nigeria - (LOS02) Degraded Performance
Berlin, Germany - (BER02) Operational
Taipei (TPE01) Degraded Performance
External Services Operational
Cloudflare CDN Operational
Mailgun Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

Unresolved incident: Increased latency to Johannesburg (JNB01).

Mar 14, 2024

Unresolved incident: Increased latency to Lagos (LOS01).

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.