Misaka Network, Inc. Status

Scheduled Network Maintenance in Los Angeles (LAX02)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 2024 - 00:40 UTC

Scheduled - We will be migrating our connections to the CN connectivity provider and upgrading capacity; during this maintenance, connectivity to CN will be rerouted to alternative providers.
Oct 30, 2024 00:40-06:40 UTC

Public API Operational

Cloud Servers Operational

Object Storage Operational

Block Storage Operational

Package Mirrors Operational

Authoritative DNS Operational

Recursive DNS Operational

DNS Updates Operational

Analytics Operational

SDN Controller Operational

Mail Queue Operational

Legacy Services Operational

SolusVM Master Operational

Metadata Service (Legacy) Operational

WHMCS (ZeptoVM) Operational

Datacenters Under Maintenance

Ashburn, VA, United States - (IAD01) Operational

Secaucus, NJ, United States - (EWR02) Operational

Kansas City, MO, United States - (MCI01) Operational

Seattle, WA, United States - (SEA02) Operational

Los Angeles, CA, United States - (LAX07) Under Maintenance

Montréal, QC, Canada - (MTL03) Operational

São Paulo, Brazil - (SAO03) Operational

Amsterdam, Netherlands - (AMS03) Operational

Amsterdam, Netherlands - (AMS05) Operational

Frankfurt, Germany - (FRA08) Operational

London, United Kingdom - (LON07) Operational

Madrid, Spain - (MAD02) Operational

Milan, Italy - (MIL01) Operational

Prague, Czech Republic - (PRG01) Operational

Sofia, Bulgaria - (SOF01) Operational

Stockholm, Sweden - (STO01) Operational

Oslo, Norway - (OSL01) Operational

Moscow, Russia - (MOW01) Operational

Khabarovsk, Russia - (KHV01) Operational

Tokyo, Japan - (NRT04) Operational

Hong Kong - (HKG12) Operational

Seoul, South Korea - (ICN05) Operational

Johannesburg, South Africa - (JNB01) Operational

Singapore - (SIN03) Operational

San Jose, CA, United States - (SJC10) Operational

Marseille - France (MRS01) Operational

Lagos, Nigeria - (LOS02) Operational

Berlin, Germany (BER02) Operational

Taipei (TPE01) Operational

Berlin, Germany (BER03) Operational

External Services Operational

Cloudflare CDN Operational

Mailgun Operational

Stripe API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2024

Unresolved incident: Scheduled Network Maintenance in Los Angeles (LAX02).

Oct 29, 2024

Scheduled Network Maintenance in Berlin, Germany (BER02, BER03)

Completed - The scheduled maintenance has been completed.
Oct 29, 17:00 UTC

Verifying - Verification is currently underway for the maintenance items.
Oct 29, 16:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 13:00 UTC

Scheduled - We would like to inform you about an upcoming network maintenance in our Berlin datacenters.

We will be upgrading our backbone capacity between Speedbone and 3U Telecom in Berlin. This upgrade will increase the capacity of our network and improve the overall performance of our services, during the maintenance window the traffic will be rerouted to ensure no downtime but some latency may be higher than normal.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our network infrastructure.
Oct 27, 19:15 UTC

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

Connectivity issues in Los Angeles (LAX02)

Resolved - This incident has been resolved.
Oct 26, 17:41 UTC

Identified - We are currently working to resolve a hardware issue with our edge router that is randomly rebooting. This router is located in a network POP with limited power capacity, which unfortunately lacks redundancy. As a result, when the router fails, CN customers are rerouted to alternative carriers.

We have ordered a replacement and additional spares and expect this to be operational by 1 October. We will keep you updated on our progress and appreciate your patience as we work to resolve this matter.

Thank you for your understanding.
Sep 23, 20:15 UTC

China Connectivity issues in Asia (HKG12, TPE01, SIN03)

Resolved - This incident has been resolved.
Oct 26, 17:40 UTC

Update - The metro connection in Singapore has been completed, and we’ve rerouted the remaining destinations to ChinaNet. If you continue to experience connectivity issues, please provide an MTR report with both the source and destination IP addresses. This will help us assess whether further rerouting through other carriers we partner with could optimize your connection.

Currently, we do not have an estimated time for full service recovery. We appreciate your patience and will keep you updated with any new developments.

Thank you for your understanding.
Oct 18, 05:47 UTC

Update - Most paths have been rerouted, and the packet loss issue should now be resolved, except for Singapore where we're currently waiting for a metro connection to be completed.

If you continue to experience connectivity issues, please send us an MTR report that includes both the source and destination IP addresses. This information will help us determine if rerouting through other carriers we work with can optimize your connection.
Oct 16, 12:47 UTC

Identified - We are currently experiencing a disruption with our connectivity provider for CN routes. We are actively working to establish additional connections to restore service. During this time, you may notice increased latency. We appreciate your patience and understanding as we work to resolve this issue.

If you have any questions or need further assistance, please do not hesitate to contact us.
Oct 15, 07:41 UTC

Oct 25, 2024

No incidents reported.

Oct 24, 2024

Emergency maintenance in Frankfurt, DE (FRA08)

Resolved - This incident has been resolved.
Oct 24, 12:31 UTC

Investigating - We are currently investigating this issue.
Oct 24, 10:58 UTC

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Oct 17, 2024

No incidents reported.

Oct 16, 2024