Misaka Network, Inc. Status

Increased latency in Asia (HKG12, SIN03, TPE01, NRT04)

Update - We've rerouted more networks over alternative carriers, but some networks may still be affected. If you are still experiencing connectivity issues, please don't hesitate to open a ticket.
Jan 11, 2024 - 08:33 UTC

Identified - We've noticed that several submarine cables (C2C, RNAL / FNAL) between Hong Kong and Tokyo are currently down, which has affected connection quality. We've rerouted to other available carriers not affected by the fiber cut, but some networks may still be affected. If you are still experiencing connectivity issues, please don't hesitate to open a ticket.
Jan 11, 2024 - 00:17 UTC

Public API Operational

Cloud Servers Operational

Object Storage Operational

Block Storage Operational

Package Mirrors Operational

Authoritative DNS Operational

Recursive DNS Operational

DNS Updates Operational

Analytics Operational

SDN Controller Operational

Mail Queue Operational

Legacy Services Operational

SolusVM Master Operational

Metadata Service (Legacy) Operational

WHMCS (ZeptoVM) Operational

Datacenters Degraded Performance

Ashburn, VA, United States - (IAD01) Operational

Secaucus, NJ, United States - (EWR02) Operational

Kansas City, MO, United States - (MCI01) Operational

Seattle, WA, United States - (SEA02) Operational

Los Angeles, CA, United States - (LAX07) Operational

Montréal, QC, Canada - (MTL03) Operational

São Paulo, Brazil - (SAO03) Operational

Amsterdam, Netherlands - (AMS03) Operational

Amsterdam, Netherlands - (AMS05) Operational

Frankfurt, Germany - (FRA08) Operational

London, United Kingdom - (LON07) Operational

Madrid, Spain - (MAD02) Operational

Milan, Italy - (MIL01) Operational

Prague, Czech Republic - (PRG01) Operational

Sofia, Bulgaria - (SOF01) Operational

Stockholm, Sweden - (STO01) Operational

Oslo, Norway - (OSL01) Operational

Moscow, Russia - (MOW01) Operational

Khabarovsk, Russia - (KHV01) Operational

Tokyo, Japan - (NRT04) Degraded Performance

Hong Kong - (HKG12) Degraded Performance

Seoul, South Korea - (ICN05) Operational

Johannesburg, South Africa - (JNB01) Operational

Singapore - (SIN03) Operational

San Jose, CA, United States - (SJC10) Operational

Marseille - France (MRS01) Operational

Lagos, Nigeria - (LOS02) Operational

Berlin, Germany (BER02) Operational

Taipei (TPE01) Operational

Berlin, Germany (BER03) Operational

External Services Operational

Cloudflare CDN Operational

Mailgun Operational

Stripe API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 2, 2024

No incidents reported today.

May 1, 2024

Degraded Performance in Berlin, DE (BER02)

Resolved - We have confirmed that the root cause has been identified and resolved.
May 1, 15:33 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 1, 10:32 UTC

Identified - We are currently experiencing a potential cross-connect issue affecting the link between de-ber02-cr1a and de-ber02-cr2a. As a result, Lumen transit is temporarily unavailable to our customers at the BER02 datacenter.

We are actively working to resolve this issue and apologize for any inconvenience caused. We appreciate your patience and understanding.
May 1, 09:44 UTC

Apr 30, 2024

No incidents reported.

Apr 29, 2024

Degraded Performance in Berlin, DE (BER01)

Resolved - This incident has been resolved.
Apr 29, 12:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 11:55 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 29, 09:07 UTC

Investigating - We are currently experiencing a potential cross-connect issue affecting the link between de-ber02-cr1a and de-ber02-cr2a. As a result, Lumen transit is temporarily unavailable to our customers at the BER02 datacenter.

Impact: You may experience increased latency to some carriers during this period.
ETR: 30 April 2024, local time.

We are actively working to resolve this issue and apologize for any inconvenience caused. We appreciate your patience and understanding.
Apr 27, 13:12 UTC

Apr 28, 2024

No incidents reported.

Apr 27, 2024

Degraded Performance in Moscow, RU (MOW01)

Resolved - This incident has been resolved.
Apr 27, 13:05 UTC

Investigating - We're currently experiencing CPU performance degradation on our cloud servers due to insufficient capacity caused by hardware failures. Our team is actively working with our hardware supplier to expedite the replacement process. Please be assured that we're committed to restoring full-service functionality as quickly as possible. We thank you for your patience and understanding.
Apr 10, 08:52 UTC

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Scheduled Network Maintenance in Berlin, Germany (BER02, BER03)

Completed - The scheduled maintenance has been completed.
Apr 25, 17:53 UTC

Verifying - Verification is currently underway for the maintenance items.
Apr 25, 16:00 UTC

In progress - We're now draining the traffic from de-ber02-cr1a and preparing for the migration.
Apr 25, 12:00 UTC

Scheduled - We would like to inform you of an upcoming network maintenance scheduled at Speedbone Berlin. This maintenance involves relocating one of our routers to a new rack. During this process, connectivity to BCIX and Lumen may be intermittently affected.

Please note:

- Speedbone Berlin (BER02): Despite the maintenance, full connectivity is anticipated due to our redundant network design. However, you might notice a temporary increase in latency.
- 3U Telecom Berlin (BER03): Currently, there is no redundant connection between BER02 and BER03. Therefore, during the maintenance, BER03 will maintain visibility only to BCIX peers and will not have its own local transit.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our network infrastructure.
Apr 24, 14:26 UTC

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Increased latency to Lagos (LOS01)

Resolved - This incident has been resolved.
Apr 20, 12:55 UTC

Identified - Our upstream providers have identified submarine cable cuts that are currently affecting Internet connectivity in Nigeria. This issue is causing packet loss and high network latency for customers in the Lagos data center.

An exact ETR is not available at this time due to the complexity of the incident, and we are actively communicating with our upstream providers to expedite the resolution process.
Mar 14, 12:49 UTC

Investigating - We are currently investigating this issue.
Mar 14, 08:02 UTC

Increased latency to Johannesburg (JNB01)

Resolved - This incident has been resolved.
Apr 20, 12:55 UTC

Update - We've temporarily disabled one of our IP transit providers due to connectivity issues. Dimension Data customers may experience increased latency as they refused to accept our prefixes through our other upstreams.
Mar 15, 14:02 UTC

Update - We've rerouted some networks and overall performance should be better now. Please open a ticket if you are still experiencing connectivity issues and we'll do our best to resolve them.
Mar 14, 20:27 UTC

Identified - We've been informed that several submarine cable systems are currently down and all of our transit providers are affected. This issue is causing packet loss and high network latency not only for our customers in the Johannesburg data center, but also for most African countries.

An exact ETR is not available at this time due to the complexity of the incident and we are actively communicating with our upstream providers to expedite the resolution process.
Mar 14, 15:57 UTC

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.